Frequently Asked Questions

New Sandwich Society

Erbert and Gerbert’s launched a NEW Sandwich Society rewards program in March of 2019! Below is information about this New Society.

How it Works

Spend 1 Dollar, Earn 1 Point. On any menu item! It’s not just for sandwiches anymore. 🙂

50 points = $5 Reward. Spend it how you want, on what you want.

Signup

Before signing up, check to see if your store has launched the New Society program. Click here to select your store. If you get to a Signup page, your store has launched.

Erbert and Gerbert’s App: this brand new, first ever app for Erbert and Gerbert’s is available on the Apple App Store and Google Play Store. Click here to download. Once installed you can signup quickly and easily. Keep in mind that participation in the New Society still depends on when your store has launched.

Website: if your store has launched, when you click here to select your store, you will reach the new Signup page.

Migrate Your Points

If you were already registered in the Society with your email address, you will be able to choose the ‘I want to Migrate my Points’ option. Your earned points will then automatically transfer over to the New Society.

Earn

You can earn points in the New Society in a couple of ways. Keep in mind, the info below is for after your store has launched the New Society. Note: the maximum points able to be earned on a single transaction is 150 points.

With the App

If you have the Erbert and Gerbert’s app you can do the following.

Cashier Scans your App: when you’re in the store, open your app and tap the ‘Rewards’ button at the bottom. This will bring up a code that the store cashier will be able to scan or enter when purchasing your order.

You Scan your Receipt: if you forgot to get your app code scanned during your purchase, you can still earn points for your purchase with the printed receipt you get from the store. Just open your app and tap the ‘Rewards’ button at the bottom, then tap ‘Earn Points’ and either ‘Scan Barcode’ or ‘Enter Barcode Manually’. That’s it.

Without the App

If you don’t have the Erbert and Gerbert’s app yet (Get the App), you can do the following. Note: you will need the printed receipt you received from the store.

Website: if your store has launched, click here to select your store, which will take you to a page to Login. Once logged in, click ‘Earn Points’ and enter the number under the barcode at the bottom of the printed receipt.

Online and Phone-In Orders

Currently earning points on Online Orders or phoned in orders is done by scanning or entering the barcode at the bottom of the printed receipt. Get the printed receipt from the store for your order and use either the ‘With the App’ or ‘Without the App’ method above to scan or enter the receipt barcode.

Redeem

You can redeem earned Rewards and Offers in the New Society. Keep in mind, the info below is for after your store has launched the New Society. Note: the maximum reward dollars that can be spent on a single transaction is $15.

In-Store Orders

With the App

If you have the Erbert and Gerbert’s app you can do the following.

Cashier Scans your App: when you’re in the store, open your app and tap the ‘Rewards’ button at the bottom. This will show you how many earned Rewards you have in terms of dollars and any Offers you have available. To redeem Rewards, tap the dollar icon in the bottom right. To redeem Offers, tap the <Redeem> button at the bottom of the Offer. With both of these, once you tap <Redeem> you will get a code that the store cashier can scan or enter to apply to your order.

Without the App

If you don’t have the Erbert and Gerbert’s app yet (Get the App), you can do the following BEFORE you place your order.

Website: if your store has launched, click here to select your store, which will take you to a page to Login. Once logged in, click either ‘Redeem Rewards’ to select an amount of earned Rewards to redeem or ‘Offers’ to select an Offer to redeem. Once you make your selection, click the <Redeem> button to generate a code for you to give to the store cashier when placing your order.

Phone-In Orders

With the App

If you have the Erbert and Gerbert’s app you can do the following BEFORE you call in to the store.

Get Redeem Code: open your app and tap the ‘Rewards’ button at the bottom. This will show you how many earned Rewards you have in terms of dollars and any Offers you have available. To redeem Rewards, tap the dollar icon in the bottom right. To redeem Offers, tap the <Redeem> button at the bottom of the Offer. With both of these, once you tap <Redeem> you will get a code that you can give the store staff over the phone to apply to your order.

Without the App

If you don’t have the Erbert and Gerbert’s app yet (Get the App), you can do the following BEFORE you call in to the store.

Website: if your store has launched, click here to select your store, which will take you to a page to Login. Once logged in, click either ‘Redeem Rewards’ to select an amount of earned Rewards to redeem or ‘Offers’ to select an Offer to redeem. Once you make your selection, click the <Redeem> button to generate a code for you to give the store staff over the phone to apply to your order.

Online Orders

At this time you are not able to redeem Rewards or Offer via online orders. This is something that will be changing in the near future.

Q&A

Below are some additional questions and answers that might be helpful.

Q: Do I need an email address to join the New Society?
A: Yes. A valid email address is required. Additionally, the email address must be unique in the Society. In other words, the email address cannot already be in use by any other Society member.