Privacy Policy for Erbert & Gerbert’s Sandwich Shop
Last Updated: March 19, 2025

At Erbert & Gerbert’s Sandwich Shop (“E&G,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.erbertandgerberts.com (the “Website”), use our mobile app, place online orders, join our Rewards Program, or interact with us in other ways. This policy complies with applicable U.S. federal and state privacy laws and reflects our commitment to transparency.

Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties. Categories include:

• Personal Identifiers: Name, email address, phone number, mailing address (e.g., when you order online or sign up for Rewards).
• Payment Information: Credit/debit card details or other payment data (processed securely via third-party payment processors).
• Account Data: Rewards Program login credentials, points balance, and order history.
• Usage Data: IP address, browser type, device ID, pages visited, and time spent on the Website (collected via cookies and analytics tools).
• Marketing Preferences: Subscription choices for emails, texts, or promotional offers.
• Third-Party Data: Information from delivery partners (e.g., DoorDash) or social media if you interact with us there.

We do not knowingly collect data from children under 13 without parental consent, per the Children’s Online Privacy Protection Act (COPPA).

How We Collect Information

• Directly from You: When you place an order, join Rewards, contact us, or submit a franchise inquiry.
• Automatically: Via cookies, pixels, and tracking technologies when you browse the Website or app.
• From Third Parties: Through partners like payment processors, delivery services, or marketing platforms.

How We Use Your Information

We use your data to:

• Process and fulfill orders (e.g., delivery or pickup).
• Manage and personalize your Rewards Program experience.
• Send promotional offers, newsletters, or surveys (with your consent where required).
• Improve our Website, app, and services (e.g., via analytics).
• Respond to inquiries or support requests.
• Comply with legal obligations (e.g., tax reporting).
• Prevent fraud or unauthorized access.

How We Share Your Information
We may share your data with:

• Service Providers: Third parties like payment processors (e.g., Stripe), delivery partners (e.g., Grubhub), and IT vendors (e.g., hosting services) under strict confidentiality agreements.
• Marketing Partners: For targeted ads, only with your consent where legally required.
• Franchisees: To fulfill orders or respond to local inquiries.
• Legal Authorities: If required by law, subpoena, or to protect our rights.
• Business Transfers: In case of a merger, acquisition, or sale of assets (e.g., if E&G is sold, your data may transfer to the buyer).

Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:

• Ensure Website functionality (e.g., remembering your cart).
• Analyze usage (e.g., Google Analytics tracks page views).
• Deliver personalized ads (e.g., via social media retargeting).

You can manage cookie preferences via our “Cookie Settings” link in the Website footer or your browser settings. Essential cookies required for site operation cannot be disabled.

Your Privacy Rights
Depending on your state of residence, you may have rights under laws like the CCPA, including:

• Right to Know: Request what personal data we collect, use, or share about you.
• Right to Delete: Request deletion of your data, subject to exceptions (e.g., order records for tax purposes).
• Right to Correct: Request correction of inaccurate data.
• Right to Opt-Out: Opt out of the “sale” or sharing of your data for targeted ads.
• Right to Non-Discrimination: We won’t penalize you for exercising these rights.

To exercise your rights, email privacy@erbertandgerberts.com or call  1-800-283-5241 (toll-free). We’ll verify your identity (e.g., via email confirmation) and respond within 45 days, extendable by 45 more if needed.

Data Retention
We retain your data only as long as necessary to fulfill the purposes for which the information is collected and used or as otherwise allowed by law.

• Order data: 7 years for tax and legal compliance.
• Rewards data: Until you delete your account.
• Marketing data: Until you unsubscribe or we cease the campaign.
• Usage data: Up to 36 months for analytics.

Our Website may link to external sites (e.g., delivery partners, social media). We’re not responsible for their privacy practices. Review their policies before sharing data.

Changes to This Policy

We may update this policy to reflect legal or operational changes. Significant updates will be posted here with a new “Last Updated” date. For major changes, we’ll notify Rewards members via email or app alert.

Contact Us
Privacy Questions? Reach us at:

• Email: privacy@erbertandgerberts.com
• Phone: 1-800-283-5241
• Mail: Erbert & Gerbert’s Privacy Office, 7401 Metro Blvd, Suite #325, Edina, MN 55439